Effective communication is critical to the success of OTR practitioners and programs. Competency in this area refers to the skills and understanding necessary to interact with others in an educational setting using a variety of methods and strategies.
Levels
Levels
Foundational
- Demonstrate appropriate and professional interpersonal writing skills
- Demonstrate effective public speaking skills to groups of varying size and
populations - Identify one’s own presenting style and instruction techniques and skills
- Demonstrate active listening and effective speaking skills
- Identify and articulate program expectations, purpose, and learning outcomes
- Identify verbal and nonverbal cues in a variety of settings and guide
communication appropriately - Ensure the provision of professional, helpful, and high quality services to meet the
needs of constituents - Exercise social media strategies to engage with new students, market programs
and build institutional affinity - Identify the components needed for an effective social media, communications and
marketing strategies or plans - Produce print-media in communicating OTR messages
Intermediate
- Develop and disseminate program related communications to campus partners
- Identify communication strategies to disseminate program expectations
- Write effectively for appropriate audiences using a variety of publication styles and
media - Exhibit high-level writing and editing skills through reports, publications,
presentations and other written modes of communication - Establish comprehensive social media, communications, and marketing plans and
strategies - Utilize thoughtful written and verbal communication skills for a variety of audience
sizes and types, including in-person, electronic, and social media avenues - Understand and promote the use of technology for OTR programs
Advanced
- Assess social media impact on orientation, transition, and retention
- Manage and assess outreach efforts, including communications and marketing
plans - Create and deliver information and feedback to varied audiences using a variety of
methods - Manage internal and external communication efforts
Courses
Find our upcoming Core Competency courses on the NODA Event Calendar
Resource Materials
Coming soon!