The management of emergencies and crises in higher education supports the overall effectiveness of programs, services, and student development. OTR practitioners must develop an awareness of and appropriate skills in response, direction, and management of high impact/high stress situations.
Levels
Levels
Foundational
- Demonstrate understanding of the process and protocols to be implemented when
faced with a crisis situation, including medical, mental health, behavioral, weather,
and facility related emergencies - Demonstrate ability to implement critical incident response procedures and
protocols including conflict de-escalation skills - Navigate conflict and confrontational situations involving a variety of difficult
levels and constituents - Articulate the emergency communication plan and familiarize self with specifics of
institutional goals, directives, and procedures - Recognize the functional and organizational structure of departments, units and
the overall institution as it relates to emergency management
Intermediate
- Facilitate processes and practices to ensure physical and emotional safety and
security of constituents - Implement emergency management protocol with emergency personnel in various
levels of emergency status, including medical, mental health, weather, and facility
related scenarios - Recognize and implement the institutional emergency communication plan for a
wide variety of scenarios - Demonstrate the proper techniques in handling emergency situations and adhere
to the appropriate guidelines of follow up for an emergency situation - Incorporate training experiences for professional and student staff on crisis
response and emergency procedures - Recognize the desires and needs of intended audiences to receive emergency
communication response messages - Adhere to institutional workers’ compensation policies and procedures
- Exhibit the appropriate behaviors of flexibility and adaptability when faced with
drastic change within a functional unit or institution
Advanced
- Develop emergency response processes and protocols in accordance with
institutional directives, understanding the impact of procedures on the physical
and emotional safety and security of constituents - Proactively train and educate all student employees, new professionals and mid
level professionals regarding program safety and security measures - Influence emergency management protocol and procedures by developing
response plans with essential emergency personnel prior to a crisis situation
including but not limited to medical, mental health, weather, facility, and missing or
harmed person related scenarios - Influence, develop, and evaluate emergency communication plans in conjunction
with campus partners to accommodate and respect the needs of the institution, the
scenario, the individual(s) affected and the community - Demonstrate proper techniques for establishing preventative measures and
reassess processes and protocols after an emergency situation - Provide leadership and direction to minimize the negative impact of drastic
changes within unit or institution
Courses
Find our upcoming Core Competency courses on the NODA Event Calendar
Resource Materials
Coming soon!